Joel Spolsky has an excellent article on customer service. I didn't really think there was much to the article until someone shocked me by doing something like that for me
there are several ORM toolkits for the .NET platform, most notably NHibernate. i came across Habanero sometime back, and i can't remember how, but i tried using it for a project, and found out that the FireStarter tool didn't apparently support Windows authentication for SQL Server. i decided to send them feedback about this, and got an immediate email that my feedback had been received. nothing strange about that. what is remarkable was that i got an email from the Habanero team yesterday detailing some workaround that allowed me use Windows authentication with both Habanero and Firestarter. considering that i'm not a paying customer, i'm really impressed with this. here's a big one for the Habanero team!